Philosophy of Business
Since its founding, Behrmann Company has attempted to offer superior service to earn the business of our customers by providing unequalled value. Such service can only be provided if the sales force is well educated, the entire team well trained, and the company able to do a few things the competition cannot. This educational level puts us in the elite category of only a few representative organizations in our industry and allows us to serve as consultants to the consulting engineers – the position that results in the strongest specifications and maximum sales volume. Customers appreciate the ability of our sales engineers to answer application questions and solve field problems quickly.
The history of the business allows us to know how to run a warehouse and use it as a competitive advantage. Our customers depend upon our backup inventory to provide uninterrupted service. We can order material early for jobs and accumulate it, so that it is available to our customers in a timely fashion. Drop shipments can be diverted here when job site problems develop. The greatest advantage, however, is in having complete products and backup parts available for sale 24/7.
We strive to provide a high caliber of service by having an application engineer and project manager assigned to each sales engineer, a customer service team to respond to order status inquiries, a warranty service department and a parts department, all eager to provide exceptional service. Our warranty service includes startup and owner training. Our goal is to make customers realize that one phone call to Behrmann Company will give them a quick, correct response.
Our greatest competitive advantage stems from the philosophy of our founder that Behrmann Company should have system expertise on HVAC systems rather than only product application. Building on this foundation and with the addition of chilled water and air side products, we have become the total HVAC system experts!